Refund policy

We want you to love your Neala purchase 🤍

Because our products are cosmetics, we’re unable to accept returns on items that have been opened or used. This helps us ensure the safety and quality of every product we send.

If your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery at NealaBeauty@gmail.com with your order number and a photo of the issue. We’ll take care of it as quickly as possible — whether that means a replacement or a refund.

Please note that original shipping costs are non-refundable.

Thank you for understanding and for supporting Neala.